The 3i
Template IT Solutions will provide the following communication mechanisms to
use when asking for support:
(a) Telephone Support. 3i Template IT Solutions shall maintain a
Condor telephone hotline during regular business hours (8 a.m. to 8:00 p.m. Sunday-Thursday) to assist in
reporting errors and in providing first-line support in the use and operation
of the SOFTWARE.
(b) Internet
Connection (Remote access). 3i Template IT Solutions shall maintain a
remote access the express purpose of providing contracted Condor support. This special access shall be managed by
“trouble ticket” software which tracks problem progress on an incident by
incident basis in order to ensure a timely turn-around for the client.
We do hope that you will find the offer competitive and our solution
designed as per your requirement. While setting up the 3iTemplate IT Solutions, I am sure you are looking
for an organization that provides professional as well as efficient service and
support. An organization that would be not only be there at the installation time
but also will continue to provide excellent support and service throughout the
contract period as well as after sales also and put their client on topmost to
their priority list.
With
Regards,
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Mohammad
Tariquzzaman
System Analyst
& CEO
395/A, Free School Street,
Dhanmondi,
Dhaka-1205.
Mobile : +88 019 6152 4145
+88 017 1386 7116
+88
017 2002 5289
tariq@3itemplate.com
Web :
www.3itemplate.com
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